Privacy Policy

1. Introduction

Kanchan Kanya Signature Holidays LLP (“we”, “us”, or “our”) operates the Tour Marketing Hub platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-tenant software-as-a-service application.

Our registered office is in India and our website is kksh-tour-content-gen.lovable.app.

2. Data Controller

3. Information We Collect

We collect information you provide directly, information from third-party authentication services, and information generated through your use of the platform.

• Account information: name, email address, and password when you register or sign in.
• OAuth profile data: when you connect Google or Meta (Facebook) accounts, we receive the profile data and scopes you authorize (e.g., name, email, page/business listings). We only request the minimum scopes necessary for publishing and business profile management.
• Workspace and business data: business names, descriptions, locations, and marketing content you create or upload.
• Payment information: we do not store card details. Payments are processed by Razorpay. We receive transaction references, status, and billing contact details.
• Usage data: logs of actions taken within the platform (e.g., content generation, publishing history) to provide the service and enforce limits.

4. How We Use Your Information

• To provide, operate, and maintain the Tour Marketing Hub platform.
• To generate AI-powered marketing content, captions, and visuals based on your business data.
• To publish content to connected social channels (Google Business Profile, Meta platforms) on your behalf.
• To process payments and manage subscriptions via Razorpay.
• To communicate with you about service updates, security alerts, or support requests.
• To enforce our terms, prevent abuse, and comply with legal obligations.

5. Multi-Tenant Data Isolation

Tour Marketing Hub is a multi-tenant SaaS platform. Each tenant (workspace) operates in a logically separated environment. We use row-level security, access controls, and role-based permissions to ensure that data belonging to one tenant is not accessible to another tenant. Account owners and workspace administrators control who can access their data.

6. Sharing and Disclosure

We do not sell your personal data. We share data only in the following circumstances:

• Service providers: Razorpay for payment processing, and cloud infrastructure providers for hosting.
• Social platforms: when you publish content, it is transmitted to the connected platforms (e.g., Google, Meta) according to their terms and privacy policies.
• Legal compliance: if required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

7. Cookies and Tracking Technologies

We do not use third-party analytics cookies or tracking pixels. We only use essential session cookies necessary for authentication and security. You can disable cookies in your browser, but this may prevent you from signing in.

8. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS), encrypted storage, access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the service. If you delete your account or request data deletion, we will remove or anonymize your personal data within a reasonable period, except where retention is required by law or for legitimate business purposes such as fraud prevention.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (right to erasure).
• Object to or restrict certain processing activities.
• Withdraw consent for optional data processing.

To exercise these rights, contact us at kanchankanyasignatureholidays@gmail.com. We will respond within the timeframes required by applicable law.

11. International Data Transfers

Our infrastructure providers may process data in regions outside India. When we transfer data internationally, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions to ensure your data remains protected.

12. Children’s Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

13. Third-Party Links and Services

Our platform integrates with third-party services such as Google, Meta, and Razorpay. Your use of those services is governed by their respective privacy policies. We encourage you to review their policies before connecting your accounts.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Continued use of the platform after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact: